Avenue Heating Ltd is a company known for its great reputation, quality, service and reliability.
We provide a whole range of services to our customers from boiler installations to annual heating cover – protecting our customers from unexpected heating breakdowns 365 days a year. We pride ourselves on providing a fantastic level of customer service and look forward to welcoming the right candidate to our friendly team.
We are a busy, expanding business based in Hertfordshire, which specialises in repairing and installing gas boilers and heating repairs in customers’ homes.
We are looking to recruit an administrator to join us. We are looking for an individual who is organised and analytical and is happy to learn whilst performing the role, maintaining the high standards we pride ourselves on, while pushing the business forward to expand and grow even further.
Responsibilities
· Answer the phone to customer queries and make calls to customers, tenants and suppliers.
· Invoicing and quotations.
· Maintaining customer database and enquiry lists.
· Manage own time and prioritise workloads to meet deadlines.
· Build rapport with clients old and new.
· Book in appointments and liaise with engineers and customers.
· Respond to customers’ needs and identify solutions.
· Uploading receipts to accounts software.
· Experience in financial/book keeping and administrator construction would be an advantage but not essential as full training will be provided.
Essential Skills
· Computer literate, good knowledge of Microsoft Office (particularly Words and Excel), G SUITE (gmail specifically) and Xero accounting software.
· A passion for delivering great customer service manner and people skills
· Brilliant communication and listening skills
· Attention to detail
· Ability to multi-task
· Organised and punctual
· Plenty of drive, initiative, motivation and enthusiastic
· Reliable and well presented
· Professional work ethic
· Enjoy working in a fast-paced ever-changing environment
· Being able to work as part of a team is essential
HOURS/LOCATION
30 hours per week.
Currently WFH , Monday to Friday 9am – 3pm.
Successful applicant must be able to commute to Watford if needed for meetings on an occasional ad hoc bases and also must bare in mind that once the office is open in Watford next year, this person would be needed in the office if the contract is extended.
£12 per hour.
Successful applicant must have a reliable and working computer to work at home with for the first 3 months contract with a goal to be given one from the team thereafter.
