Administrator

Highly experienced general Administrator – attention to detail is essential
Ideally with prior PA experience and working with business owners
Highly experienced at using a variety of systems and programmes, CRM’s etc – must be able to learn new systems easily.
Have experience of using JIRA (an Atlassian programme) – ideal but not a requirement
High understanding of Microsoft – Outlook, Excel; and Google Workspace/G-Suite – Sheets, Docs (you must be able to produce reports and other types of documents when required)
Previous experience of creating documents essential – ideally having created process orientated documents such as SOPs (Standard Operating Procedures).
Previous experience of working with clients via email is essential
Great customer service – both for working with the team and also customers using a variety of forms including email, telephone or video conference

As a general administrator within the organisation, your main tasks will revolve around supporting Management and our Production team in a variety of ways depending on business requirements on the day, including but not limited to:

Creating work tickets
Creating CSV files for upload
Producing data reports
Submitting and working with management on the various reports
On completion of work tickets, producing feedback reports
Emailing quotes/correspondence to clients from Management – as required
Organisation and set up of meetings (both internal and with clients)
Data collection and analysis
Virtual Filing/organisation
Support with managing of Email accounts
May also be required to sit in on meetings (virtually)
Transcription of meetings (we use a programme that does this,, but there is some editing required)
Feeding back and assisting in improving internal processes, including the creation of SOPs
Some PA work directly with the Directors