B2B Client Success Manager

B2B Client Success Manager, Sales Consultancy, c.20 hrs/wk, Remote, up to £70k fte*

Our Client

Our Client is an award-winning and fast-growing sales consultancy, working with Founders of Seed to Series A invested companies to help them generate predictable revenue. They specialise in working with B2B tech startups who are between 5-35 employees and have helped more than 70 to date. Although they feel like they’re just getting started!

Founded in 2017 they believe there’s a huge opportunity to help even more businesses grow.

After tremendous year on year growth they now want to expand the team and recruit a dedicated person to ensure their clients are successful and renew, whilst enabling the delivery team of Chief Revenue Officers (CROs) to have everything they need to be successful.

The Role

The Client Success Manager will own the relationship between customers and the delivery team – managing a tech CEO on the client-side, and the Chief Revenue Officer on the other.
Managing the timelines and deliverables for each client.
Documenting best practices to enable the CROs to be even better and to enhance delivery standards.
Work with strategic partners to further improve the value of delivery to clients.
Resource planning and help with the recruitment of new CROs when required.
Work with marketing to publicise and showcase the success of clients to the net new customers and partners.
Get your hands dirty. Like any true startup, no two weeks will be the same and a general interest in mucking in and just getting the job done is crucial.

The Candidate

Experienced Account Manager or Client Success Manager who understands the agency or consultancy model at a small B2B services company (5-50 employees).
Adept negotiator that is highly skilled in securing project extensions and maintaining project momentum.
An organised and meticulous planner who is known for their attention to detail.
Proven track record of increasing the rate of renewals and client lifetime value.
Enjoys playing an influential role between delivery, clients and marketing and being responsible for seamless communication between these teams.
Track record of managing people.
Interest in/knowledge of tech start-ups.
Experience and knowledge of project management and CRM softwares (ie, Asana, Hubspot)

Terms

The role is seeking circa 20 hrs/wk but more hours will be considered
Competitive salary – up to £70k fte depending on experience
Remote based role with occasional meetings as necessary
Work with lots of smart tech Founders: you'll be working directly with business owners of some of the most successful and fastest-growing startups.
Work directly with the CEO
Earn ownership of the company: get ownership in the company and help continue its 100% year on year growth.
30 Days Holiday plus bank holidays
Perm contract is on offer but also open to contract or freelance applicants
References will be taken up before offer

This is a fantastic opportunity to join this fast-growing company at an exciting time and have a direct impact on its future growth journey.

*full time equivalent – actual salary will depend on hours worked.

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