| Location | Remote |
| Flex Type | Hybrid |
| Role Basis | Contract / Interim |
| Salary | £15 per hour |
| Company | Three Spirit Drinks |
Three Spirit is looking for a confident, savvy, organised problem solver to ensure our customers are always happy. Delivering a consistent excellent experience and engaging with our community, to solving problems with orders, answering questions, and responding to comments.
This job could be done from home, but we're hoping to find someone who is able to do some time in our office (just off Portobello Road).
Working at the convergence of Operations, Marketing and Technology, you will be key to supporting our team communication with our customers, using a combination of email, social media and online chat.
Would suit someone who has a good moral compass, is social media savvy and someone who enjoys problem solving.
Responsibilities:
Keeping our customers happy at all times, solving problems, liaising with our shipping partners, UK team.
Replying to customer feedback/queries/comments in a timely and thoughtful manner using our brand/TOV guidelines.
Support us as we build and engage with our community across our social media
Acting as an advocate on behalf of the customer, raising their concerns with the team and identifying solutions.
Improving the business as we grow!
Helping with ideas to improve user experience, work with marketing to delight customers.
Support sales and marketing, from liaising with influencers, to bartenders, to herbalists, scientists, journalists and whatever other requests may come your way
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