| Location | Remote |
| Flex Type | Fully Homebased |
| Role Basis | Permanent |
| Salary | |
| Company | |
Permanent Nationwide Home Based Customer Service Adviser
Can you currently work from home? Do you want a better work/life balance? Are you after more job flexibility from your job?
Do you have commitments or other reasons that mean you need to be at home more during the day, but still want a career?…..A career that offers genuine progression and advancement opportunities, but working 100% from home?
If you answered a resounding YES to the above, then we would love to hear from you as we’re looking for fantastic people who are genuinely enthusiastic about all things customer service, who want to share their knowledge and passion with their customers (customers that include some of the most famous household brands) BUT, and here is the magic bit… you want to be able to do this from the comfort of your own home… 100% of the time.
We don’t care if you live in Glasgow or Southampton, Cardiff or Norwich the opportunity is Nationwide – if you can work full time (from the comfort of your house), and give first class service to a wide range of customers, we would love to hear from you.
The Benefits of working from home, with Woven:
Woven do benefits differently – they focus on your health, wealth and self. Benefits+ is their bespoke benefits platform that puts you first. With all your benefits at your fingertips, you can flex your package whenever you like, from wherever you like!
£10 per hour / £18k+ per annum
23 days holiday rising to 25 days after 5 years’ service
3% pension employer contribution, 5% pension employee contribution
4 x basic salary life assurance
Up to 5% performance profit share
Gym & restaurant discounts
Savings clubs and holiday trading
Eye care scheme
Here’s what you’ll be doing as a Home Based Customer Service Adviser with Woven:
Firstly you’ll be given in depth online training from day one, to prepare you and set you up for career success, and then you will receive on-going remote guidance from a friendly and supportive central team, that will really make you feel part of a large “family”.
As a Customer Service Adviser with Woven, you will be the first point of contact for our customers via live chat, email, Facebook messenger and of course the good old telephone! – You will ensure your customers have the best experience possible no matter how you are communicating with them.
You will be dealing with questions, queries and complaints, as well as advising customers on products, services, up-selling options and the latest deals available, from your chosen room in your house!
You will love this role if you genuinely get satisfaction from giving great customer service, and seeing a job is done right through to the end.
Home Based Customer Service Advisor Key Attributes:
Strong communication skills
Excellent customer service skills
The ability to problem-solve and multitask effectively
Digital savvy, and confident with social media, messenger and live chat
Passionate about great customer service
Work confidently independently but still able to work as part of a remote team, with the desire and willingness to add value to it
Woven understand their best people come from a variety of backgrounds and locations and are willing to consider all sorts of previous customer experience, whether that be hospitality, retail or face to face sales. Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.
Working hours: 37.5 hours, shifts available to suit you, between Monday to Sunday 09:00-19:00.
(£10 per hour = £8.91 per hour + £1.09 per hour bonus)
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